Learn from the past, focus on the present, and plan for the future

by Wade Pfeiffer | January 26, 2010

It is said that many people look forward to the new year for a new start, disregarding the past. Here at nGenera CIM, we are looking forward to applying our experience in 2009 to the new year. I reflect on 2009 as a tough economic year where we as an organization came together to consolidate the strength of our offerings, continue our profitable growth and to help customers create exceptional customer experiences with strong ROI.

In 2009, we grew our business with over 70 great new customers. We’re very excited to start 2010 with a big win from Skype who chose nGen Chat and Email to power their International customer support strategy.

Last year has also brought our customers a new release of the nGen CIM Suite (version 8.3) as well as many new product enhancements. Our partnership with LiveLOOK, a leading provider of visual customer communication tools, promises to provide nGen CoBrowse customers with greater functionality through features such as browser-based software and connection to standard Internet ports.

We’re excited to have been awarded the following recognitions in the customer service technology industry:

- Recognized Innovator (Innovation in Revenue Generation for nGen Proactive Chat) by Association for Services Management International, the Services and Support Professionals Association, and the Technology Professional Services Association

- Product of the Year awarded by Customer Interaction Solutions Magazine

- Named to the list of 100 Companies that Matter in Knowledge Management by KMWorld

- Assigned to the “Visionary” quadrant of the 2009 Gartner Magic Quadrant for eService Suites

While we see 2009 disappear in our rear-view mirror, we’re looking ahead to the opportunities 2010 will bring us. You can be sure that we’ll be providing you with more customer service best practices to help make your contact center the best it can be and more valuable events with industry thought leaders. (Keep your eye on our Twitter feed for more information.) nGenera CIM will also be launching the groundbreaking nGen CIM Suite 9.0 early this year, packed with more features including social media listening technologies as well as expanding our wiki and forum capabilities.

Here’s to a new year of building upon our best of 2009 to make 2010 our greatest year ever!

Comments

1. Tara Kline Sporrer - February 10, 2010 at 12:48 am

   Agree Wade. Looking forward to 2010.

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